Handbook Feature

The Handbook of Global Outsourcing and Offshoring - 3rd edition is out

Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks

The global outsourcing market for IT and business services exceeded $485 billion in 2011 and is set to grow at 8-10% per annum until 2015. Of this, $65 billion was offshore outsourcing where some estimates suggest an annual growth rate of 15-20% over the next five years. Furthermore, over 50 per cent of the Fortune Global 500 had offshored IT and business process activities through captive centres, representing $9 billion of business. The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated.

This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global contexts. We examine both the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop prior to entering a relationship but also that they should develop as a result of their interactions with each other.

Publication Date: January 2015 | ISBN: 9781137437426  | Edition: 3rd edition


 'Written by outstanding academics well-recognized for their expertise on the topic, this long-awaited book is a must have to anybody embarking on the process of global sourcing or seeking to enhance their existing knowledge. It provides a comprehensive conceptual overview of three crucial aspects of global sourcing - strategy, governance, and daily management - supplemented by well-researched case study and lively examples.'
Professor Natalia Levina, NYU Stern School of Business
 'This book provides a very good customer-centric view of how providers need to approach the market.'
Girish Ramachandran, Corporate Vice President , Tata Consultancy Services
'Outsourcing and offshoring are commonplace terms, but they're often poorly understood and inexpertly practiced. Yet there is much 'out' left in 'sourcing,' and even more 'off' ahead of us in 'shoring.' The Handbook of Global Outsourcing and Offshoring is an intelligent user's manual – essential reading for those starting out as well as those who find they may have strayed off course.'
Dr. John Hindle, Senior Manager, Global Marketing, Accenture
'Sourcing practitioners will find this book a useful guide in terms of avoiding the common pitfalls that impact the success of such initiatives. The examples used in the book are free of jargon, drawn from real-life situations and easy to relate to.'
Srikanth Iyengar, Senior Vice President, Head of Europe, Infosys Technologies Limited
'The Handbook of Global Outsourcing and Offshoring is outstanding. It is both insightful and practical. It is useful for companies that are considering outsourcing as a growth strategy as well as those that set out to provide high quality outsourcing services to its clients globally.'
John Peng, Executive Vice President, iSoftStone Information Service Corp
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